At ylivon.xyz, we are committed to providing high-quality products and ensuring that every customer has a positive shopping experience. However, we understand that sometimes things don’t go as planned. If you are not completely satisfied with your purchase, we are here to assist you with our Return Policy.
This Return Policy outlines the guidelines for returning items purchased from our website. Please take the time to read through the policy carefully to ensure a smooth return process.
1. General Return Policy
Our primary goal is to make sure you are fully satisfied with your purchase. If you are not happy with your order, you can return the items within 30 days of receiving your order, subject to the conditions outlined below.
All returns must meet the following criteria to qualify for a return:
- The item must be in its original condition, unused, and undamaged.
- The item must be in its original packaging, if applicable.
- The item must be returned within 30 days from the date of delivery.
If you received a faulty, damaged, or incorrect item, please contact our customer service team immediately. We will ensure you are provided with a replacement or a full refund.
2. How to Initiate a Return
To initiate a return, follow these simple steps:
- Contact Us: Reach out to our customer service team at support@ylivon.xyz or via our contact form on the website. Include your order number, the product(s) you wish to return, and the reason for the return.
- Return Authorization: Once we receive your return request, we will send you a Return Authorization (RA) number and instructions on how to return the item.
- Prepare Your Return: Pack the items securely in their original packaging and ensure all items, including accessories and manuals, are included in the return shipment. Attach the RA number to the package.
- Return Shipping: You will be responsible for the shipping cost of returning the item, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for returns to avoid any issues.
- Refund Processing: Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
3. Non-Returnable Items
Certain items cannot be returned for health and safety reasons, or due to their nature. These include:
- Perishable goods (such as food or flowers).
- Personalized or custom-made products.
- Gift cards.
- Downloadable software products.
Additionally, items that have been used, worn, or damaged after delivery may not be eligible for a return.
Please ensure that you check the product description and item condition before finalizing your purchase.
4. Exchanges
If you wish to exchange an item for a different size, color, or model, you will need to return the item as per our Return Policy and place a new order for the desired item.
At ylivon.xyz, we are unable to process direct exchanges; however, we will do our best to ensure that you can easily return your item and receive a replacement in a timely manner.
5. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is accepted for return, we will issue a refund for the full purchase price, excluding shipping charges.
Refunds will be processed back to the original payment method used during the purchase. Please note that it may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
If you received free shipping on your order, the original shipping cost will be deducted from your refund.
6. Damaged or Defective Items
We take great care in ensuring that the products you receive are in perfect condition. However, if you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please contact our customer service team immediately at support@ylivon.xyz with the following details:
- A photo of the damaged or defective item.
- Your order number.
- A description of the issue.
Once your return is approved, we will either send you a replacement item or process a full refund, including any shipping costs incurred.
In the event that we send you the wrong item, we will cover the return shipping and ensure that the correct item is sent promptly.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been shipped. Once the order has been processed and shipped, it cannot be canceled, but you can initiate a return once you receive the item.
8. Late Returns
We strongly encourage our customers to return items within the specified 30-day return window. Returns outside this period will not be accepted unless the product is faulty or defective, in which case we will assess the situation and offer a solution.
If your return is received after the 30-day period, we may still consider your case, but we cannot guarantee a refund.
9. Return Shipping Costs
Unless the return is due to a defective, damaged, or incorrect item, you will be responsible for the cost of return shipping. Please ensure that you choose a shipping method with tracking to ensure that the item reaches us safely.
If your return qualifies for a refund, the original shipping cost will not be refunded, as we cannot reimburse the cost of delivery to you.
10. Restocking Fees
In some cases, there may be a restocking fee applied to returns. This fee will be deducted from your refund and will be specified at the time of return authorization. The restocking fee typically applies to items that are returned after being opened or used, or if the item is returned without its original packaging.
11. International Returns
If you are returning an item from outside the country, you will be responsible for any customs duties, taxes, or import fees associated with the return shipment. These fees are not covered by ylivon.xyz and will be your responsibility.
Please be aware that international returns may take longer to process due to customs procedures.
12. How to Contact Us
If you have any questions or need assistance with a return, please do not hesitate to contact our customer service team. You can reach us through:
- Email: admin@ylivon.xyz
Address: 17620 Halsted St, Homewood, IL 60430, United States
Phone Number: +18669463361
Our team is here to assist you and will respond to your inquiries as quickly as possible.
Thank you for shopping at ylivon.xyz. We value your business and are committed to providing you with the best customer service possible. If you need any further assistance, please do not hesitate to reach out to us.
This return policy has been designed to ensure that both you and your customers understand the process for returning items. Feel free to adjust or expand on any specific details based on your business needs.